1712 Bluffview Lane • Carrollton, Texas 75007
Phone (214) 557-5488 • E-mail tmroberts7@gmail.com

Tim Roberts

Summary of qualifications

IT professional with a successful history of managing products, projects and implementations. I have played a critical role in communication with customers, managing implementation of applications, ensuring Quality Assurance of all releases, and providing training, technical support and quality control before, during and after the implementation/onboarding cycle.

  • Product Management and SME
  • Project Management
  • Product Installation and Configuration
  • QC of application releases
  • Training – Onsite and Remote
  • MySQL Research and Data Analysis
  • Client Advocate and liaison to agile teams
  • Development of E-learning modules
  • Excellent communication skills
  • Trouble-shooting of application issues
  • Quality Assurance Testing including Web & Mobile apps
  • Application Testing and Troubleshooting


The Iron Yard, Dallas, Texas     July 2016 – October 2016

Completed an immersive 12-week Front-End engineering code school using:

General Version Control Markup Programming
Project Management – Trello git HTML Javascript
Responsive Web Design github CSS jQuery
Agile Methodology terminal sass Express/node
API’s/JSON gulp React


Contract     2016 – Present

55 Retirement Placeshttps://www.55retirementplaces.com – A real estate website focusing on Over 55 communities in North Texas that utilizes an MLS API to pull active listings for the prospective buyer.


Traxo, Inc     2014 – 2016

Technical Delivery Manager/Analyst

  • Product expert / SME working closely with development, sales, QA and support teams
  • Client advocate providing product and technical support during onboarding process
  • Technical expertise with software development and MySQL
  • Change, incident and project management using Trello, Sifter, HipChat
  • Trouble-shoot data issues related to APIs, Webhooks, Email and Website data harvesting
  • QC web-app and mobile-app issues and software releases


Kalkomey, Enterprises     2008 -2014

Customer Success Consultant

  • SME for multiple web products while working closely with Agile development teams.
  • Served as client advocate providing product support to agency administrators. Accountable for       establishing and managing client relationships throughout the product launch cycle.
  • Managed multiple product installations while providing technical and product support.
  • Project/Product management, post-sale kickoff meetings, project plans using Basecamp
  • Front-end development using HTML; Backend development of data imports using PHP and MySQL
  • Developed training modules using Adobe Captivate; screencast training modules using ScreenFlow.


E-Learning Contractor   2005 -2008

Baylor Health Care System / Keller Williams Realty – Team Trosclair

  • Developed e-learning using Adobe Captivate for rollout of online performance management software to 16,000 employees
  • Developed e-learning for new agents who use Top Producer database management system.


High Five Café     2003 – 2005

General Manager/Owner

  • Developed strategic plan and wrote and implemented business plan with cost and market analysis to purchase and rebuild an upscale, full-service 1,500 sq. ft. café business.
  • Hired, trained, and evaluated performance of 6 staff members


HealthAxis, Inc. (Formerly Insurdata, Inc.)     2000 – 2002

Web Programmer/Analyst    

  • Implemented all department change requests related to Intranet modifications and support.
  • Significantly reduced software release rollbacks by creating improved procedures and following set company methodology.
  • Automated applications installation processes reducing timeline required by 80%.

Senior Programmer/Analyst

  • Implemented vendor load processes for multiple healthcare organizations.


  • Developed and maintained UniData/Unix based Insur-Admin System.
  • Developed Administration Utilities and Diagnostic tools improving database integrity and enabling rollback of receivables.


Other experience:                                                      

  • Quality Assurance Analyst
  • Lead project team on multiple system conversions from Novell to Unix.
  • Conducted software demonstrations resulting in first sale of Unix based Anatomic Pathology application. Created test plans, technical documentation and in-house quality control standards.
  • Developed and implemented instrument interfaces at multiple sites enabling improved transfer of patient results from laboratory instruments to proprietary applications.
  • Improved application installation processes enabling concurrent installations.



Southwest Oklahoma State University
B.S. – Double Major Mathematics and Economics, Minor in Computer Science